Grievance Redressal

Last updated: 9 May 2026

We take feedback, concerns, and complaints from learners seriously. This page tells you how to reach our Grievance Officer and what to expect from us.

1. Our Grievance Officer

In compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder), Trustner Academy has appointed a Grievance Officer to address concerns raised by learners and other Data Principals.

For general queries that are not grievances — for example, questions about a course, technical issues, partnership enquiries — please write to wecare@trustner.in or call +91 9864646046.

2. What you can raise with the Grievance Officer

The Grievance Officer is the right point of contact for matters such as:

• Privacy concerns — exercising your DPDP Act rights (access, correction, erasure, withdrawal of consent), or concerns about how your personal data has been handled
• Account issues — unauthorised access, account suspension you believe is wrong, account-deletion requests not actioned
• Content concerns — material on the Academy that you believe is incorrect, misleading, plagiarised, or otherwise objectionable
• Trademark / copyright issues — claims that material on the Academy infringes intellectual property
• Children's data — concerns about the data of a child you are responsible for
• Service complaints — patterns of poor service, unresolved bugs, billing concerns (when paid tiers are introduced), or treatment by us that you find unsatisfactory
• Anything else the Privacy Policy or Terms of Use require us to handle through the Grievance Officer

3. How to raise a grievance

Step 1 — Send us your grievance

Email grievance@trustner.in with:

• a clear subject line (e.g., "DPDP — Erasure request" or "Grievance — Course content concern")
• your registered name and email (so we can verify the complaint relates to your account)
• a clear description of the issue, including dates, URLs, and screenshots if relevant
• the outcome you are seeking

If you prefer postal, send to the address in §1.

Step 2 — Acknowledgement

We will acknowledge receipt within 3 working days.

Step 3 — Investigation and response

We will investigate and provide a substantive response within 30 days of receipt, as required by the DPDP Act. Where the matter is complex and needs more time, we will let you know in advance and explain why, along with a revised timeline.

Step 4 — Resolution

Our response will explain:

• what we found
• what action we have taken (or why we have decided no action is needed)
• what you can do next if you remain unsatisfied (see §4)

4. If you are not satisfied with our response

You may escalate to the appropriate regulator:

• Data Protection Board of India (DPB) — for matters under the Digital Personal Data Protection Act, 2023, after we have had the opportunity to respond. The DPB is the statutory authority for enforcing the DPDP Act.

For matters relating to specific subject domains, you may also approach:

• SEBI — for any concern that we are conducting unregistered investment advisory activity (we are not — see our Disclaimer).
• IRDAI — for any concern related to insurance solicitation (we do not solicit insurance — see our Disclaimer).
• Consumer fora — under the Consumer Protection Act, 2019, where applicable.

5. Our service standards

We commit to:

• responding to grievances respectfully, regardless of how the grievance is framed
• treating personal data shared in a grievance with confidentiality
• not retaliating against learners who raise legitimate concerns
• using grievances as a feedback mechanism to improve the Academy

We expect, in return, that grievances are raised in good faith. Repeated frivolous, abusive, or fraudulent complaints may be treated as a violation of our Terms of Use.

6. Reporting illegal content or activity

If you believe content on the Academy is illegal, defamatory, or otherwise unlawful, please notify the Grievance Officer immediately at grievance@trustner.in with:

• the URL or location of the content
• a description of why you believe it is unlawful
• your contact information

We will review and act expeditiously, including taking down content where appropriate.

7. Changes to this page

We may update this page from time to time. The "Last updated" date at the top reflects the latest revision.

Operated by Trustner Insurance Brokers Pvt. Ltd. on behalf of the Trustner Group. Trustner Academy is an initiative of the Trustner Group; a separate corporate entity (Trustner Academy Pvt. Ltd.) is under incorporation.